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Right choice for New Car Service

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It is a fact that you have the right to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Thinking of taking advantage of the End of Year Car Sales to snap up a bargain or simply want a service for your new car? Here is some sound advice from Lou Owen Autos in Golden Square.

The buying of a new car is one of the most substantial investments people generally make, so you should see to it that you look after it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

It is a fact that you have the right to decide who will service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Car dealers cannot force you to return the vehicle to the dealership you purchased it from for service or repairs. Provided the work is completed to the manfufacturers specifications by a properly qualified person and uses tolerable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Lou Owen Autos mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Lou Owen Autos mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Lou Owen Autos will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the new car.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the variances between manufacturer, statutory and express warranties to avoid making the wrong decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be substituted by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be wary of new car dealers who try to push the addition of “express” or “extended” warranties, often for free, when processing the sale of your new car. Quite often these ‘special’ warranties may include quite limiting restrictions or provisions, often in a way that is not immediately understood. Many times these special deals provide hardly any additional benefits which exceed the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealer.

Such special deals are very unlikely to warn you of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will be travelling to get your car serviced or extended waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services